The King Township Public Library is committed to providing customer service to all of our citizens. We value all of our patrons and strive to meet everyone's needs. We welcome your comments to help us monitor and improve our services so you get the most out of your library system.

1. Which Library Branch did you visit? (Please check one)

Ansnorveldt
King City
Nobleton
Schomberg

2. What was the purpose of the visit?

3. What was the time and date of the visit?

4. Rate the level of satisfaction with the staff members and the service you received:
1 - Very Dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Very Satisfied

Staff were:

Helpful 0 1 2 3 4 5

Courteous 0 1 2 3 4 5

Knowledgeable 0 1 2 3 4 5

Well informed with current information 0 1 2 3 4 5

5. The service was:

Timely 0 1 2 3 4 5

Provided in a fair and consistent manner. 0 1 2 3 4 5

6. Overall, did the service you receive

Exceed your expectations?

Meet your expectation?

Not meet your expectations?

7. Did you have problems accessing our services?

Yes No

If yes, in which area?

8. Can you suggest methods of enhancing our service delivery to you?

9. Overall how would you rate the service you received at the Library?

Very Poor     Poor     Average     Good     Very Good

If you would like a response to your comments, please complete the following:

Name:

Address:

How should we contact you?
Email
Phone
I don’t need to be contacted
Enter your email or phone number here if you wish to be contacted

NOTE: Personal information contained on this form is collected pursuant to the Freedom of Information and Protection of Privacy legislation and will be used for the purpose of responding to your comments/request. Questions about this collection should be directed to the Freedom of Information and Privacy Coordinator (CEO/Chief Librarian) of the King Township Public Library.